FAQ’s

ONLINE ORDERS

HOW MUCH DO YOU CHARGE FOR SHIPPING?
Howdy partner! Our shipping is taken care of via. Canada Post. All shipping rates & costs on our website are equal to theirs, with the addition of a $2 packaging fee.

HOW CAN I PAY?
You can pay for your order with any major credit card via. PayPal. And no need to worry, you do not have to signup for an account when placing an order!

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ITEM(S)?
WOW! We are so happy you’ve decided to order some fun from our shop. Hang in tight! Items generally ship out the next business day, but can take up to 3 business days before they leave our studio.

DO YOU SHIP INTERNATIONALLY?
Sorry friend, at this time we do not ship orders internationally. However we do ship within Canada & The United States!

WHAT IS YOUR RETURN POLICY?
We do not offer returns. All orders placed are final & non-returnable.

DO YOU OFFER LOCAL PICKUPS?
Yes! Absolutely! If you live in Thunder Bay, or a near-by surrounding area… just select the “local pickup” shipping option when you checkout. Then you can pickup your order at our store whenever it’s ready.. And you won’t have to pay a single dime for shipping! 🙂


BALLOON KNOWLEDGE

How long will my balloons float with helium?
Please see our helium chart.

How much Helium do I need?
Please see our helium chart.

Can I take my balloons to a local shop to be filled with helium?
Yes, we advise you contact your local balloon/party shop first to check but most shops will fill balloons bought from elsewhere.

Why wont my latex balloon float?
The main reason a balloon wont float is if not enough helium has been added, check the correct size of your balloons and add helium until the balloon reaches its correct size. Adding too much weight to your balloon, tassels and decorations will also weigh down balloons so only add very light-weight items to smaller balloons.

How do I know I have inflated my latex balloons fully to the correct size? 
Measure the space that the balloon needs to be inflated to between the backs of two chairs or two boxes and inflate within this space. When inflating the giant latex balloons, please be aware of your door size! You will need to fit through your door! You may want to inflate outside on location.

Big 36″ Latex Balloons – How much helium do they need?
To fill a 36″ Balloon fully you need 15 cubic feet of helium

Is there anyway I can reduce the amount needed?
You can under fill these balloons to save on helium, to fill to 30″ requires 8 cubic ft of helium. You can partially fill with a small amount of air and then top up with helium which greatly reduces the amount of helium required to around 5 cubic ft, however this will also reduce the balloons float time and reduce the weight that the balloon can hold should you wish to tie a tassel etc from it. Filling with air, and hanging from ceiling is also an option..

Foil Balloons – Can I reuse my Foil Balloons?
It is possible to re-use most foil balloons but we cannot guarantee that it will work every time as they are fairly delicate but it is worth a try. Expel the air from your balloon by inserting a long straw quite a distance into the self sealing valve, the air will then start to come out and you can flatten and fold your balloon.

How can I make my latex balloons last longer?
Please see our Hi Float Chart

Are there different kinds of helium?
There are different Quality types. The disposable canister types are typically a balloon gas, and usually do not float as long as a pure helium. A locally owned party/balloon store can advise you.


HELIUM HIGHS

Are you still open?
No… And Yes! 🙂 Our retail storefront that’s been around for over 35 years is no longer open on a regular basis. However, we are continuing doing events, weddings & parties and use our storefront as a consultation & appointment space to meet with clients as well as a studio to create our balloon art. So although our physical retail store is now “closed”, Helium Highs is most definitely not!

Can I come by your store and buy stuff?
Yes! Feel free to come by the store to buy makeup, balloons and more – Anything you see on our site is available in our store for purchase. Just make sure to give us a call first to make sure we’re there and not out and about spreading our magic!

How can I book a wedding, birthday party or event with you?
To book an event or wedding with us, either fill out the booking form on our event bookings page or give us a call at 807-623-5555. 🙂

How do costume rentals work?
First, contact us (either through our contact form or call us at 807-623-5555) and let us know which costume you would like to rent… Don’t forget to mention the Costume ID Number that goes along with it! After we receive your inquiry, we will contact you with further details regarding your costume such as availability, prices and more. We’ll also arrange a date and time for you to pick it up. Then, you can come by our store on the arranged pickup date, make the payment, receive your costume and return it back to us safely on the scheduled return date.